- All Canada orders include FREE standard shipping
- Orders to US pay a flat-rate $30 CDN fee for express shipping (1-5 business days).
Products Lost or Damaged In Transit
All orders ship from our store located in Montreal,Quebec,Canada. We cannot guarantee the delivery time of our carriers. We can aid our customers in any deficiency in third-party shipping services but we are not responsible for their deficiencies.
It takes approximately 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Saturday delivery is not guaranteed even if your shipping is upgraded to express. All customers receive a confirmation e-mail with the tracking link once an order is shipped. This can take up to 48 hours to update. Please check your junk,spam, promotions folder if you do not receive a confirmation email. Standard, express shipping, and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-3 business days. All customers should review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package.
Incorrectly Entered Address
As a buyer it is your responsibility to make sure the shipping address is entered correctly. If you there is any reason for you to change your shipping address, please contact us at firstname.lastname@example.org once you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. Pease refer to our return policy for more information. If we receive the item back to our store, we will be able to make the modification with the correct shipping address or provide you with a full refund.
Additional Shipping Fees: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like to request a refund, a reimbursement will not be provided for the additional shipping fees.
Package Marked Delivered, But I Have Not Received It
Purity Beauty shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers directly to investigate this issue. We are not responsible for packages if the tracking information states your package has been delivered to your order address.